Account details
We collect your name, email, phone number, and address to create your account, confirm service areas, and reach you about an order.
Privacy and customer data protection
Privacy Policy of Jenkins Pressing
Your trust matters. We guard your personal information with the same care we give your favourite cashmere.
Effective date: January 1, 2025. This policy applies to customers using our online dry cleaning, laundry, pickup, delivery, notification, and subscription services in Santa Ana and Orange County.
01 / Scope
Clear rules for using our service.
When you browse this website, request a pickup, place an order, or contact Jenkins Pressing, you accept the practices described here. We collect only what we need to identify you, care for your garments, arrange handoff, and keep you informed.
No hidden data trade.
What personal information means
Personal information is data that identifies you or can reasonably be linked to you. This includes your name, email address, phone number, service address, payment information, order history, garment instructions, and pickup preferences. We treat contactless pickup details with particular care because they can reveal when and where an order is collected.
02 / Collection
Information we collect and how we use it
Each detail has a practical purpose.
Order details
We record garment types, care instructions, special requests, pickup locations, delivery windows, and order status so your items receive the right treatment.
Payment details
Payment information is handled by a PCI-compliant payment processor. We receive confirmation needed to complete your order rather than storing full card numbers.
Technical details
Our systems may record your IP address, browser type, device information, and cookies that keep the site working and help us fix service problems.
How we use the information
- To schedule, process, and deliver dry cleaning and laundry orders.
- To send pickup reminders, delivery updates, receipts, and service messages by email or SMS.
- To answer support requests, improve the website, review service performance, and prevent misuse.
- To send marketing messages only when you have given consent. You can opt out at any time.
Retention
We keep order records for as long as needed for service, accounting, safety, and legal duties. Unless you maintain a subscription, we aim to delete order history after 24 months.
Less storage means less exposure.
03 / Sharing
Who may handle your data
Jenkins Pressing does not sell your personal information. We share limited details only when a provider needs them to complete a defined task.
Purpose comes first.
Service providers
Payment processors handle transactions, and SMS or email providers deliver approved notifications. These providers must protect the information they receive and may not use it for their own marketing.
Legal requirements
We may disclose information when a valid legal request requires it, or when disclosure is needed to protect customers, staff, property, or the safety of our pickup and delivery operations. Our service data is hosted in the United States, with servers located in California.
04 / Security
Data security and your rights
We use SSL encryption for web interactions, encrypted databases, access controls, and payment processing through a PCI-compliant provider. Access is limited to people and systems that need the data to do their work.
Protection is ongoing.
California privacy rights
California residents may ask what personal information we hold, request a correction, request deletion, and opt out of marketing communications. We will verify your identity before completing a request and will respond within the period required by applicable law.
Your request options
- Ask for access to the personal information connected to your account.
- Tell us when an address, phone number, or other detail needs correction.
- Request deletion of personal information, subject to records we must keep by law.
- Unsubscribe from promotional messages by using the opt-out link or contacting us directly.
Privacy questions?
Contact our Data Protection Officer with a request or concern about your online dry cleaning privacy.